Privacy Policy

Last updated: 30 April 2026

1. Introduction

Wall Warrior Pty Ltd (ABN 25 635 187 389), trading as Pixel Agency ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit pixelagency.com.au (the "Site") or engage with our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We may collect the following types of personal information:

  • Contact information such as your name, email address, phone number, and business name when you submit an enquiry through our contact form, subscribe to our newsletter, or engage us for services.
  • Communications including emails, messages, and notes from meetings or calls.
  • Technical information such as your IP address, browser type, device type, operating system, referring URL, pages visited, and time spent on pages, collected automatically when you visit the Site.
  • Marketing preferences including any preferences you express about how we communicate with you.

We do not knowingly collect sensitive information (as defined under the Privacy Act) unless it is necessary for the provision of our services and you have consented.

3. How we collect your information

We collect personal information:

  • Directly from you when you fill in a form, send us an email, sign up for our newsletter, or speak with us.
  • Automatically through cookies, analytics tools, and similar technologies when you use the Site.
  • From third parties such as referrers, business partners, or publicly available sources, where relevant to a business engagement.

4. How we use your information

We use your personal information to:

  • Respond to enquiries and provide quotes or proposals.
  • Deliver the services you have engaged us for.
  • Manage our business relationship with you, including invoicing and account management.
  • Send you marketing communications about our services, where you have opted in (you can unsubscribe at any time).
  • Improve the Site and our services through analytics and feedback.
  • Comply with our legal obligations.

5. Cookies and analytics

The Site uses cookies and similar tracking technologies. Cookies are small files placed on your device that help us understand how visitors use the Site. We use the following categories of cookies:

  • Essential cookies required for the Site to function.
  • Analytics cookies such as those set by Google Analytics, which help us understand how visitors interact with the Site.

You can disable cookies through your browser settings, though some parts of the Site may not function correctly as a result.

6. Disclosure of your information

We may share your personal information with:

  • Service providers who support our business operations, such as hosting providers (Vercel), email platforms, CRM tools, accounting software, and analytics providers. These providers are bound to use your information only for the purposes for which we engage them.
  • Professional advisors such as our accountants, lawyers, or business advisors where necessary.
  • Government bodies or law enforcement where required by law.

We do not sell your personal information to third parties.

7. Overseas disclosure

Some of our service providers store data outside Australia, including in the United States and the European Union. By using the Site, you acknowledge that your information may be stored or processed overseas. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with the Australian Privacy Principles.

8. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure hosting, encrypted connections (HTTPS), access controls, and reputable third-party providers.

No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make such a request, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before providing access.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on the Site, with the "Last updated" date at the top.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Wall Warrior Pty Ltd (trading as Pixel Agency)
ABN: 25 635 187 389
Email: hello@pixelagency.com.au
Postal address: [BUSINESS ADDRESS, MELBOURNE VIC POSTCODE]